When you’re stuck on the side of the road, the last thing you want is to be guessing which tow company to trust. Not all towing services are created equal—and choosing the wrong one can cost you time, money, and even vehicle damage. Here’s how to pick a towing company that won’t let you down when you need them most.
1. Look for 24/7 Availability
Breakdowns don’t follow a schedule. Make sure the towing company offers 24/7 emergency service, including weekends and holidays. Reliable help should always be just a call away.
2. Check Reviews and Ratings
A quick search online can reveal a lot. Look for companies with strong customer ratings, especially those that highlight professionalism, prompt response times, and fair pricing. Avoid companies with a pattern of complaints.
3. Ask About Services Offered
Not all tow trucks are equipped for every situation. Make sure the company provides the services you need—flatbed towing, winching, roadside assistance, long-distance towing, etc. The more versatile they are, the better.
4. Confirm Licensing and Insurance
A legitimate towing company should be fully licensed and insured. This protects you and your vehicle in case something goes wrong during the tow.
5. Get Clear Pricing Upfront
A trustworthy company will be transparent about their pricing. Ask about hook-up fees, mileage charges, and any other costs involved. Beware of companies that refuse to provide estimates or dodge pricing questions.
6. Prioritize Local
A local towing company often responds faster and knows the roads, neighborhoods, and potential hazards in your area better than a distant provider.
7. Customer Service Matters
A courteous, helpful dispatcher can be a sign of how the rest of the company operates. If they’re patient and informative on the phone, that’s a great sign.
Pro Tip:
Save the contact info for a reputable tow company in your phone before you need it. Being prepared saves time—and stress—when it matters most.
Need help finding a trustworthy tow company in your area? We’re just a call away—ready when you need us, day or night.